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SHIPPING & RETURNS

Shipping, Warranty & Returns

Shipping:

All orders will receive full tracking information via email. Please allow 1-2 business days for your order to be processed.

DRIPCITI is not liable for missing or lost packages once tracking shows delivered. Please use the tracking number we provide to follow your order until it is delivered. Should you never receive your order, but the tracking number shows that it’s been delivered, please check with the shipping services selected, neighbors or building manager, before contacting us. If you are still unable to locate the package, please reach out to us and we will file a claim. Based on the outcome of the claim, we may or may not be able to replace your order.

Domestic:

Standard Economy:

DRIPCITI ships via USPS Mail or UPS if selected at checkout for standard shipping. These services are offered for FREE on orders $200 or more at check out. Please allow 5-10 business days for delivery (6-10 days for AK, HI, and U.S. Territories). PO box addresses are allowed.

Expedited & Overnight:

Expedited shipping services are available at checkout for most items and locations. Delivery will be made by UPS Ground or UPS Express during business days depending on delivery location. Orders placed on/before 3:00 PM EST Monday-Friday will be shipped out that same day. Saturdays-Sundays and holidays are not considered business days. We cannot deliver to domestic PO boxes with expedited services unless the physical address of the PO boxes is stated on shipping address. 

International:

Availability:

DRIPCITI ships to over 200+ countries worldwide!

Standard Economy:

UPS international Ground (Canada/Mexico) and/or post services are used for international economy shipping. This service is offered for FREE on orders that meet a minimum of $200 USD.

Return/Exchange Policy:

DRIPCITI accepts returns/exchanges within 15 days of the date your product has been delivered. To submit a return/exchange for any item(s), a return form is required and can be obtained by emailing Dripcitiofficial@gmail.com.

Item(s) must be in new condition, unused, and unworn. Items will be subject to inspection before issuing a return/exchange.

Exchanges/Refunds are only accepted with original packing slip. 

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